Terms & Policies
Guarantee
We stand behind the quality of our cast iron cookware, accessories, and supporting items and will do what it takes to earn your satisfaction. If any product purchased from Fredericksburg Cast Iron Co. is defective, we’ll replace it. If it fails you after honest and normal use, we’ll repair or replace it.
Shipping
Fredericksburg Cast Iron Co. ships within the United States via UPS. All international orders are shipped via DHL. Typically all orders will be fulfilled and shipped within 2 business days.
Return
Fredericksburg Cast Iron Co. cast iron cookware is designed and crafted to serve for generations. If any of our product fail after normal and honest use, we’ll repair or replace it. If your cookware or accessory product falls below our quality standards, we’ll make it right.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please contact us at support@fbgcastiron.com to request a return. If your return is accepted, we’ll send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.
ExchangesThe fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
RefundsWe will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Privacy
We respect your privacy. Any and all information collected on this site will be kept strictly confidential and will not be sold, disclosed to third parties or reused without your permission. Any information you give to us will be held with care and will be used solely for the purposes of filling your online order.
Site Content & Copyright
All materials, photos, design elements, and text contained on this site are owned by The Fredericksburg Cast Iron Co., LLC. Images may be used online by blogs and social tools if credit is given to Fredericksburg Cast Iron Co. as the creator of the content, and/or if a link back to fbgcastiron.com is provided. Except as noted above, you may not reproduce, publish, distribute, sell, modify, create derivative works from, or use the contents of this site without the written permission of Fredericksburg Cast Iron Co. Such use is prohibited by law, and may result in civil and criminal penalties.
Contact
Fredericksburg Cast Iron Co, LLC
1039 Kerr Rd.
Fredericksburg, TX 78624
support@fbgcastiron.com
www.fbgcastiron.com